At Samtonic, we want to ensure that you are completely satisfied with your purchase. If you receive a product that has a manufacturing defect, we are happy to exchange it for you. To initiate the exchange process, please contact our customer service team within 3days of receiving the product.
Please note that we do not offer refunds for any products that are not defective. This includes products that have been opened, used, or damaged after they have been received. We ask that you carefully inspect your product upon receipt and report any damage or defects to us within 3 days of receiving the product.
If you receive a product that is defective or damaged, we will provide you with a replacement product at no additional cost. We may require that you return the defective product to us before we send you a replacement. We will cover the cost of shipping for any products that need to be returned due to defects.
If you have any questions about our refund policy or need to initiate a product exchange, please contact our customer service team. We are happy to assist you and ensure that you are satisfied with your purchase.