Welcome to Samtonic, a brand operated by Saanvi Electricals Pvt. Ltd. These Terms and Conditions constitute a legally binding agreement between you (“User”, “Customer”) and Samtonic governing your access to and use of our website, products, and services.

By accessing this website or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1.Business Overview

Samtonic specializes in the sale of LED TVs, Smart Televisions, and electronic appliances across India. We are committed to delivering high-quality products supported by reliable service and transparent policies.

2.Eligibility & User Acceptance

By using this platform, you represent and warrant that:

• You are at least 18 years of age, or
• You are accessing the website under lawful supervision

You agree to use this website only for lawful purposes and in accordance with these Terms.

3.Scope of Services

Samtonic provides:

• Online product listings
• Purchase and payment facilities
• Delivery and logistics coordination
• Limited after-sales support (as per policies)

We reserve the right to modify, suspend, or discontinue any part of the service without prior notice.

4.Product Representation & Accuracy

We strive to ensure that all product descriptions, specifications, and images are accurate and up to date.

However, you acknowledge that:

• Product images may slightly differ from actual items
• Specifications may change due to manufacturing upgrades
• Display variations may occur due to device screens

Such minor variations shall not be considered defects.

5.Pricing & Commercial Terms

• All prices are displayed in Indian Rupees (₹) and are inclusive/exclusive of taxes as indicated
• Pricing is subject to change without prior notice

In the event of:

• Typographical errors
• Incorrect pricing
• System errors

Samtonic reserves the right to cancel such orders and initiate a full refund.

6. Order Placement & Acceptance

An order is considered accepted only when:

• Payment is successfully completed, or
• COD order is verified

Samtonic reserves the absolute right to:

• Reject or cancel orders
• Limit quantities
• Cancel suspicious or fraudulent transactions

7. Payment Terms

We support secure payment methods including:

• Credit/Debit Cards
• UPI
• Net Banking
• Cash on Delivery (where applicable)

All payments are processed via trusted third-party gateways, ensuring transaction security.

8.Cancellation Policy

• Orders may be cancelled within 12 hours of placement
• Once order processing has begun, cancellation requests may not be entertained
• Orders that have been dispatched or shipped cannot be cancelled under any circumstances

9.Shipping & Delivery

• Delivery is available across India
• Estimated delivery timeline: 5–10 business days

Delivery timelines are indicative and may vary due to:

• Logistics partner delays
• Weather conditions
• Regulatory or regional restrictions

Samtonic shall not be held liable for delays beyond its control.

10.Replacement Policy (Limited)

Replacement is permitted only under the following conditions:

• Product is defective or physically damaged upon delivery
• Issue is reported within 3 days of delivery

Mandatory requirements:

• Continuous unboxing video
• Clear photographic proof

Failure to provide valid proof will result in rejection of claims.

11.Installation & Acceptance Clause

For products such as LED TVs:

👉 Once the product is:

• Opened, OR
• Installed

It shall be deemed accepted by the customer.

No return or replacement will be provided thereafter, except in cases of verified manufacturing defects.

12.User Obligations

Users agree to:

• Provide accurate information
• Not misuse the website
• Not engage in fraudulent activities
• Comply with all applicable laws

13.Intellectual Property Rights

All materials on this website, including:

• Logos
• Designs
• Content
• Product visuals

are the exclusive property of Samtonic and are protected under applicable intellectual property laws.

14.Limitation of Liability

To the fullest extent permitted by law, Samtonic shall not be liable for:

• Indirect or incidental damages
• Loss of profits or business
• Improper usage of products
• Third-party service failures

15.Indemnification

You agree to indemnify and hold Samtonic harmless from any claims, damages, or liabilities arising from:

• Your breach of these Terms
• Misuse of products
• Violation of laws

16.Force Majeure

Samtonic shall not be liable for failure or delay in performance due to events beyond its control, including:

• Natural disasters
• Government actions
• Supply chain disruptions

17.Governing Law & Jurisdiction

These Terms shall be governed by the laws of India, with exclusive jurisdiction in the courts of Delhi.

18. Amendments

Samtonic reserves the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of revised Terms.